For your safety, we recommend chatting with potential housemates in-app before you give them personal contact information, such as email address or phone number.
Keeping the conversation in-app makes it easier for us to protect you against potential scammers. Under no circumstances should you ever give your credit card, banking, or other payment processing information to another user.
Don't send a deposit before you've seen the place or have a lease agreement signed.
If a user asks you to pay for anything before you've signed a written agreement, flag the user and contact us through email@example.com.