Roomi's mission is to provide a safe and secure platform for you to find roommates. We give every user the option to verify their identity and complete a background check so others know they are speaking to a trusted individual. By completing both of these options, you greatly increase your chances of matching with a potential roommate as a badge will be displayed on your profile once each is completed.

If you are having trouble scanning your ID, please reference our Help Center article, 'What if my ID is not scanning?'

You must have a working mobile phone to complete the identity verification and background check. 

Web

  1. Login to your Roomi account and hover over your profile name in the top right corner and click 'Profile' from the drop down menu.
  2. Click 'Verify Your Identity' or 'Get Background Checked' under your profile photo.
  3. Enter your mobile number and we'll text you a link to use to verify your ID. Standard SMS and data charges may apply.

iOS

  1. Tap 'More' in the bottom right hand corner of the menu and the slide out menu will appear on the right. 
  2. Tap your profile photo and you will see the options to Verify Your Identity and Get Background Checked.
  3. Enter your mobile number and we'll text you a link to use to verify your ID. Standard SMS and data charges may apply.

Android

  1. Tap the 'menu icon' (the icon represents three small bars stacked vertically) from the top left-hand corner to bring out the slide out menu.
  2. Tap 'Profile'
  3. You will see options to Verify Your Identity and Get Background Checked underneath your profile photo.
  4. Enter your mobile number and we'll text you a link to use to verify your ID. Standard SMS and data charges may apply.


Our identity verification and background checks are completed through a third-party service, identity.com. All personal information is encrypted in transit using TLS, and sensitive PII is encrypted at rest using AES256 with a unique encryption key for each record. All data is stored in AWS' secure environment, which has received ISO27001, PCI-DSS, and SOC2 security certifications, with the additional security layer of two-factor authentication in our web portal. You can learn more about identity.com's layered security approach here.

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