Users that are interested in your listing will send a message request to your account. 

You have three days to accept the message request before it expires and is deleted from your account.

Web

  1. Login to your account from our homepage
  2. Click 'My Requests' from the menu at the top. 
  3. Click 'Chat Requests' or 'Instant Renting Requests' if you have Instant Renting enabled
  4. You can view the user's profile from this screen and click 'View Request Details' to see the user's requested move-in date and duration.
  5. Click 'Ignore' or 'Start Chat'

iOS

  1. Tap 'Requests' from the menu at the bottom
  2. Tap the message you want to view
  3. You can view the user's profile, requested move-in date, duration and tap 'Decline' or 'Start Chat'

Android

  1. Tap the 'menu icon' (the icon represents three small bars stacked vertically) from the top left-hand corner to bring out the slide out menu.
  2. Tap 'My Requests'
  3. Tap the message you want to view
  4. You can view the user's profile, requested move-in date, duration and tap 'Ignore' or 'Start Chat'
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